(0) 341 355 744-00
Monday-Friday 8:00-18:00

Training and Human Resources Development in Europe

Triple A GmbH

This seminar focuses on the successful employment of the telephone to successfully acquire new customers and recover of lost ones.


Level 1


  • actively approach customers via telephone
  • wordings to start a conversation and formulate objections



  • actively appeal to interested customers via phone
  • formulate the conversation's reason effectively
  • dealing with objections on the phone
  • improve motivation
  • shape negotiations with goal in mind
  • exercise sales habits on the phone


Level 2


  • assessing your dialogue partner
  • identify customer signals to prepare your next move


  • dealing with various dialogue partners
  • willingness to arrange appointments on the phone
  • identify static and dynamic communication and use it to your advantage
  • position the customer
  • managing resistance
  • reduce fears of negative customer response
  • exercise sales habits on the phone with subsequent video feedback


Level 3


  • successful application of phone calls to acquire new customers and recover lost ones


  • efficient use of speech  - influence the acquisition of new customers and recovery old ones
  • identify the target audience on the phone
  • recognize und use speech and vocal customer signals
  • securing appointments
  • dealing with difficult situations on the phone professionally
  • the 300% marketer
  • Goals and way to achieve them



Interested in our telephone training? Contact us and we will gladly advice you individually. We are happy to develop a qualification concept tailored for the requirements of your company. We look forward to your inquiry!